When your vehicle is damaged bad enough to warrant a trip to the collision repair shop, customer service can go a long way in making a difficult situation less stressful. In these situations, there are specific attributes associated with good customer service. Below are the top four attributes that will help you decide where to take your vehicle for repairs.

Concierge Service

There is nothing worse than talking to a collision repair representative over the phone, or in person, and feeling like you’re not appreciated. Its’ also a bad feeling to walk into a customer service office and not see anyone at the front desk. Attentive concierge service is an important element of the repair process, because it makes your life easier. You can have your questions answered quickly and effectively, while waiting for your vehicle to be repaired.

24/7 Towing

Getting your damaged vehicle to the collision repair shop can be a difficult task, especially if you’re in an accident in the middle of the night. Shops that offer 24/7 towing services can be a godsend, allowing you to get off the road and on the way to fixing your vehicle. Often-times accidents happen when least expected, and having 24/7 service is just what you need to expedite the repair of your car or truck.

Personalized Service

Family-oriented collision repair shops that offer personalized service can make stressful situations easier to deal with, and make you feel like you’re at home. Shop representatives that remember your name and treat you in a warm, friendly manner can make your experience go from dreadful to pleasant and worthwhile.


Collisions can cause mechanical and aesthetic issues with your vehicle, which is why detailing is such an important process after major repairs are completed. Quality detailing services can make your vehicle feel like it used to or even better, which is what collision repair is all about. Shops that are unwilling to go the extra mile and dress-up your vehicle aren’t providing you the service you deserve.

Whether you need dent removal, hail damage repair or bumper repair, finding a collision repair shop that understands the value of good customer service is invaluable. You will have a better feeling about the repair process and your vehicle, if you find a service provider that understands quality customer service.