Life happens. Your car is tough, but it isn’t invulnerable. Fortunately, your bumper protects much of your car’s vital mechanisms. Unfortunately, it’s incredibly prone to damage. If you’re driving around with a massive bumper hole, you should get it fixed.
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Sure, your service provider is constantly updating their toolkit, knowledge and service options to help you, but 24/7 towing only goes so far. Sometimes, surrounding factors prevail. Sometimes, a broken down car is more trouble than you might’ve originally thought.