If you're like most people, you haven't had much use for an auto body repair shop over the years. As a safe driver you reduce the chances of being in an accident, but the odds say you'll eventually be involved in at least one at some point in your life. Of course, there are things outside of your control such as a parking lot tap or storm damage after which you'll need a professional to make repairs, but again, these aren't things that happen on a regular basis, and often insurance covers minor damage so you use the repair shop they recommend. When it comes time that you have to pick your own shop there are a few aspects of the mechanic service which distinguish a great professional from a a mechanic who might do a satisfactory job but is difficult to work with.
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Life happens. Your car is tough, but it isn’t invulnerable. Fortunately, your bumper protects much of your car’s vital mechanisms. Unfortunately, it’s incredibly prone to damage. If you’re driving around with a massive bumper hole, you should get it fixed.
Sure, your service provider is constantly updating their toolkit, knowledge and service options to help you, but 24/7 towing only goes so far. Sometimes, surrounding factors prevail. Sometimes, a broken down car is more trouble than you might’ve originally thought.